Care Coordinator (Patient Support)

Sailor Health is revolutionizing mental health care for older adults addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030 we’re entering a period of unprecedented demand for care. Yet today millions of older adults remain isolated underserved and struggling with mental health challenges such as anxiety depression loneliness without adequate support.

At Sailor Health we envision a world where every senior has seamless access to compassionate effective and personalized mental health care. Join us on our mission to redefine the golden years enabling older adults across the nation to live happier healthier and more fulfilling lives.

Location: Remote - Canada based only

Title: Care Coordinator (Patient Support)

We’re hiring a full-time remote Care Coordinator (Patient Support) to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care you’ll be their go-to point of contact for everything they need including scheduling changes billing questions troubleshooting Zoom – all while providing friendly reliable guidance every step of the way.

In this role you’ll ensure patients always feel cared for informed and supported. You’ll handle a range of administrative and customer service requests via phone email and text with empathy precision and professionalism. This is an ideal position for someone who thrives on solving problems staying organized under pressure and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.

• Exceptional communicator. You’re clear kind and patient — able to translate complex information (like billing or scheduling) into reassuring easy-to-understand guidance.

• Detail-oriented problem solver. You spot issues before they escalate follow up without being prompted and take pride in getting things right the first time.

• Calm under pressure. You stay composed and resourceful when juggling multiple requests maintaining professionalism and empathy throughout.

• Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie a messaging tool like OhMD or scheduling and billing software.

• Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support patient support care coordination or healthcare administration where empathy and organization are key.

• Mission with impact. Help bring life-changing care to a population that’s too often overlooked.

• Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful collaborative team rooted in purpose.

• Growth and ownership. Be part of a small agile team where you’ll take initiative shape key processes and grow as we grow.

• Make someone’s day – every day. Your work helps older adults and their families feel seen supported and cared for.

If this sounds like you we’d love to connect. Join us in redefining what it means to age with dignity connection and mental wellness.

What We Do

Sailor Health is on a mission to solve the mental health crisis among older adults. Getting older in America is tough: 90% of seniors live with chronic health conditions. 40% report feeling isolated. And despite having the highest suicide rates of any age group older adults receive mental health therapy 70% less than the average American.Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health care navigation and AI care agents all covered by Medicare. We've built the AI-powered operating system for our providers where clinical copilots deliver real-time insights and autonomous agents handle the administrative grind.We are growing quickly and have partnered with Medicare to offer affordable and exceptional psychotherapy to hundreds of patients. We are honored to have the support and backing of world-class founders from Ramp Nourish Headway Charlie Health and Spring Health.

Why Work With Us

We are one of the fastest-moving teams in health tech: every person punches above their weight and owns meaningful work far beyond their title. We’re lucky to be backed by a tier 1 VC (unannounced) and the world-class founders of Ramp Headway Charlie Health and Nourish.

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