Care Manger

Visiting Angels Lancaster is seeking a dedicated and compassionate individual to join our team as a Care Manager. This role is ideal for someone with a passion for delivering high-quality in-home care and excellent organizational skills.

As a Care Manager, you will be responsible for evaluating clients referred for non-medical and non-skilled private duty services. You will oversee and manage a case load, ensuring that each client's unique needs and preferences are met with the utmost care and professionalism.

Job Summary: Evaluates the clients referred to the agency; assists with insurance coverage, plans, and coordinates care for non-medical services. Responsible for managing all aspects of agency marketing, establishing and maintaining positive relationships with customers and referral sources, and responding to customer requests and concerns.

Qualifications:

• Has two-year associate degree at a minimum, four-year degree preferred in social work, nursing, or health-related field.
• Two years experience in a health care setting preferred.
• Experience in senior care is preferred.
• Experience in case management is preferred.
• This job requires someone to have a valid driver's license and vehicle as being out in the community to visits clients is a part of the role.
• Must be able to submit to a background check and provide 3 professional references.
• Is self-directed with the ability to work with little supervision.
• Has excellent observation skills.
• Is flexible and cooperative in fulfilling role obligation.
• Has good oral and communication skills.
• Has good organizational skills.

General Duties:

1. Evaluates clients referred for non-medical, non-skilled private duty services.
2. Assists with identifying and verifying insurance coverage for non-medical or respite care.
3. Obtains and documents prior authorization for private duty services from insurance providers as needed.
4. Collaborates with facility social workers, discharge planners, and case managers to facilitate safe, early discharge for non-medical assistance.
5. Consults with physicians, nurses, social workers, discharge planners and other disciplines to establish a coordinated, non-medical service delivery plan.
6. Interviews the client and caregiver and discusses current needs and psychosocial factors that are relevant to the plan of care.
7. Completes referral information that includes intake data, essential background information, mobility aspects, and the proposed elements of the service delivery plan.
8. Maintains liaison relationship with hospitals, nursing homes, assisted living facilities, and insurance personnel providing education on services, coverage issues and related areas.
9. Participates is establishing the service delivery plan, client care conferences, and in-services.
10. Attends meetings and participates on committees as required.
11. Is available as scheduled for after-hours on-call.
12. Ensures that the on-call phone is operational, and returns calls in a timely manner.
13. Responds promptly and courteously to client and employee complaints and inquiries.
14. Directs daily marketing operations including direct oversight of the establishment and implementation of marketing initiatives.
15. Employs marketing and promotional initiatives to achieve budgetary volume projections.
16. Maintains and presents a professional image through appropriate dress, pleasant and helpful telephone manner, and courteous interaction with all staff and visitors; and is responsible for appropriate verbal and behavioral interaction with all individuals that he/she comes in contact with.
17. Must be able to perform responsibilities with minimal supervision, and must possess a high degree of initiative, and the ability to organize and prioritize responsibilities.
18. Exhibits a high degree of commitment to customer service and quality of work.
19. Demonstrates to others the values of the organization.
20. As requested, will complete all other duties as assigned.

Schedule: Lancaster operates M-F 8:30-4:30

Benefits:

• Medical
• Dental & Vision
• Life insurance 
• 401k w/ match
• Paid time off
• Referral program

Visiting Angels Lancaster is committed to providing exceptional care to our clients and a supportive work environment for our staff. If you are passionate about making a positive difference in the lives of seniors and their families and have the skills to excel in both care management, we encourage you to apply for this fulfilling opportunity.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their qualifications and why they are the ideal candidate for this position.