Cargo Operations Manager (Vietnam)

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Responsible for assigned territories overall operations
• Responsible in managing all internal/external customers - address complaints and key concerns impacting staff morale and performance.
• To work with all stakeholders to ensure smooth daily transactions in all aspects

• Ensure consistent daily meeting with the team to keep track on ops daily movement
• Responsible to conduct the Weekly, Monthly operation meeting with the operation team (To be minuted)
• Responsible to conduct regular 1:1 meeting with the team
• Manage and coordinate and oversee all aspects of operations
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Drive, control and prepare operations performance
• Ensure achieve the overall KPI set by the organization
• Analysing productivity data and optimising staffing and operation capacity
• Advise authorities and other teams on contingency plans during incidents involving hazardous materials or goods.
• Conduct interviews and make hiring decisions.
• Develop Standard Operating Procedures (SOPs) for operations in accordance with industry standards and regulations.
• Develop staff through capability development and coaching.
• Responsible for the cost / spending of the country operations
• Identify safety and security risks and develop plans to reduce identified risks.

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Bachelor’s degree in Operations Management, Business Administration, or related field.
• Minimum of 5 years of experience in Cargo Operations / logistics or supply chain industries.
• Strong leadership and team management abilities.
• Proficiency in operational metrics analysis and optimization.
• Excellent problem-solving and decision-making skills.
• Proficient in customer relations and stakeholder management.
• In-depth knowledge of safety, regulatory, and compliance requirements within the logistics/supply chain industry.
• Fluent in English and Vietnamese.