Carrier Engagement Manager

About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems. We encourage you to visit our careers page and read this blog post to learn more about our culture.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Carrier Engagement Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.

The Carrier Engagement Manager is responsible for providing a positive carrier experience by providing quality support and solutions to freight shipment issues. The primary responsibility is to ensure that customer shipments are delivered on time and develop relationships with customers and carriers.

Essential Duties and Responsibilities:

• Manage a portfolio of carriers to drive product engagement
• Increase service to new and existing customers by providing the required carrier to take on committed capacity by ensuring freight delivery with excellent customer service
• Ability to analyze data to determine the most profitable freight deliver solution that provides the most value to the customer
• Monitor and respond to the 5F app and DAT Reviews in a timely manner and escalate any issues as needed
• Increase 5F app bookings, tender acceptance on committed capacity lanes, positive margin, and platform engagement
• Provide logistic solutions for carriers and coordinated shipments
• Work cross functionally with other teams to ensure shipments run efficiently
• Other duties as assigned

Requirements

• 2+ years of experience in full-cycle Freight Brokerage & 3rd Party Logistics (3PL) & Digital Freight Matching
• Intermodal experience preferred
• Drayage experience preferred
• CPG experience preferred
• Self-motivated, sales, and customer service orientated
• Strong negotiation and relationship-building skills
• Ability to work in a fast-paced environment
• Excellent oral and written communication skills
• Well organized with high attention to detail and accuracy
• Professional demeanor and strong work ethic
• Familiarity with DOT regulations (Hours of Service, cargo claims, etc.) helpful
• Ability and availability to work extended hours, including nights, weekends, and holidays as required by the needs of our external clients

Compensation: $50-70k base

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

• Competitive compensation package
• Paid Time Off and Holidays
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Company-paid parking or RTD pass
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• Product & Services Discount Program
• Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
• We supply the industry's best hardware and productivity software

Vorto is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.