Carrier Operations Analyst

Why this role matters

Vonage Carrier Operations ensures our telecommunications backbone infrastructure is up and running – ready and able to handle our customers’ communications needs worldwide. We leverage technical and business understanding to define the right carrier performance requirements from both operational and management standpoints. The Carrier Operations Analyst I works with cross-functional teams on a variety of operations-related projects, gaining valuable professional experience with multiple and varied business scenarios.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Perform day-to-day relationship management with assigned carriers and local partners.
•  Engage with team members, technical and business colleagues to ensure correct costings and pricing; working to maintain Vonage’s aggressive cost base.
• Analyse invoices from carrier partners and reconcile against our usage records.
• Work to ensure invoices are accurate.
• Raise disputes against incorrect invoices.
• Maintain records of invoice discrepancies.

• Support team projects to analyse and evaluate carrier / infrastructure changes – new market entrants, new service arrangements, third-party company changes, etc. – and how these might impact service and cost arrangements.
• To escalate invoice issues that need to be addressed by higher management.
• To work closely with the Carrier Management and the Carrier Account Manager Teams to ensure we work with carriers in a partnership and address cost issues professionally. 

What you will bring

• Knowledge of essential telecommunications areas of service, invoicing cycles and cost structure.
• Excellent mathematics and numerical skills; ideally with a Finance bias.
• Excellent communication skills, including writing, speaking and listening. This includes business communication to outside partners and providers.
• Strong analytical, problem solving, organizational and interpersonal skills.
• The ability to build reports in our BI systems and to create SQL (beginner) queries.
• Ability to:
• Multitask, work under pressure and meet tight deadlines.
• Interact and communicate with all levels of staff in both business and technical areas.
• Understand the full range of contract management obligations, including term definition, negotiation, change management and ongoing performance evaluation.
• Learn new systems and procedures quickly.

What is required for application

Required

●    Bachelor’s Degree in Business, Maths, Information Systems or related field.

●    Prior experience (2-3 years) in accounts reconciliation and Financial Management, Business Analysis or related position.

Application Skills

• SQL - Beginner
• Microsoft Excel  - Advanced 
• Google suite of application including Google Sheets - Advanced

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.