Carrier Operations Analyst

Vonage Business Operations Mission: We support Vonage in delivering operational, process, project and financial performance. Our teams perform vital support and services in the areas of team administrative support, data analysis and reporting, business process improvement and knowledge management. Our team members develop and apply business understanding and functional expertise to drive operational excellence to help ensure the organization achieves its short-term and long-term goals.

Why this role matters: Vonage Carrier Operations ensures our telecommunications backbone infrastructure is up and running – ready and able to handle our customers’ communications needs worldwide. We leverage technical and business understanding to define the right carrier performance requirements from both operational and management standpoints. The Carrier Operations Analyst I works with cross-functional teams on a variety of operations-related projects, gaining valuable professional experience with multiple and varied business scenarios.

 IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do: 

Perform day-to-day relationship management with assigned carriers and local partners.

 Engage with team members, technical and business colleagues to ensure correct costings and pricing; working to maintain Vonage’s aggressive cost base.

Analyse invoices from carrier partners and reconcile against our usage records.

Support team projects to analyse and evaluate carrier / infrastructure changes – new market entrants, new service arrangements, third-party company changes, etc. – and how these might impact service and cost arrangements.

To escalate invoice issues that need to be addressed by higher management.

To work closely with the Carrier Management and the Carrier Account Manager Teams to ensure we work with carriers in a partnership and address cost issues professionally.

What you will bring: 

Knowledge of essential telecommunications areas of service, invoicing cycles and cost structure.

Excellent mathematics and numerical skills; ideally with a Finance bias.

Excellent communication skills, including writing, speaking and listening. This includes business communication to outside partners and providers.

Strong analytical, problem solving, organizational and interpersonal skills.

The ability to build reports in our BI systems and to create SQL (beginner) queries.

Ability to:

Multitask, work under pressure and meet tight deadlines.

Interact and communicate with all levels of staff in both business and technical areas.

Understand the full range of contract management obligations, including term definition, negotiation, change management and ongoing performance evaluation.

Learn new systems and procedures quickly.

What is required for application: Required

Bachelor’s Degree in Business, Maths, Information Systems or related field.

Prior experience (2-3 years) in accounts reconciliation and Financial Management, Business   Analysis or related position.

Application Skills:

SQL - Beginner

Microsoft Excel  - Advanced 

Google suite of application including Google Sheets - Advanced