Carrier Operations Manager

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

As a key member of the Flexport team, you will be responsible for ensuring carrier performance and on-time delivery, ensuring a seamless and delightful experience for customers. You will be a key piece of our daily operations, coordinating closely with cross functional partners to develop a culture of operational excellence, and building processes to scale with our rapid growth. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics.

We are looking for high-potential candidates who are eager to take on this challenge and be a part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

As a Carrier Operations Leader, you will:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments are delivered on-time and exceptions are handled appropriately.
• Be responsible for ensuring final mile providers satisfy internal KPIs and SLAs that demonstrate quality delivery.
• Design and follow standard operating procedures (SOP) for internal and external stakeholders.
• Solve issues quickly and escalate issues cross functionally to identify solutions.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners 
• Identify opportunities to improve carrier time in transit
• Execute the end-to-end movement of parcel shipments within a regional network

You should have:

• A college degree (or equivalent experience)
• 3+ years experience with last mile delivery carriers / parcel industry
• Able to adapt to new technology and can thrive in a fast paced environment. Be able to manipulate large data sets for carrier analysis.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks, and know when urgency is critical.
• Effective communication both verbally and in writing for leading external carrier meetings
• Teamwork and relationship building with a bias for action. Always stay merchant obsessed.
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities with attention to detail