Carrier Relations Voice Manager

Carrier Relations Voice Manager: LATAM

Location: Americas

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

The Global Voice Team, which sits within the Vonage Carrier Management Team, is responsible for driving new connectivity, global voice coverage and number expansion. The team supports one of the fastest growing CPaaS and Contact Center companies in the market, working closely with our Enterprise sales teams to develop and implement regional strategy plans.

As a high-growth team, expansion is needed to ensure continued success. We seek to recruit an experienced Carrier Relations Voice Manager (Latin American countries) to join the team. This person will ensure we have the best network connectivity to drive our customers’ success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect.

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• Create, own, and lead the strategy and plan for Latin American countries and key to ensuring Vonage has the best connectivity products and services to meet our customers' needs.
• Responsible for all carriers and vendors providing services to Vonage network for international and domestic voice and regional numbers procurement (toll-free, geographical, mobile, domestic two-way with emergency calling support) in the region.
• Collaborate with the local sales, operations and product teams to fully understand the market requirements
• Build new connectivity with Carriers and Partners across Voice, Numbers and other network services
• Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end
• Build and maintain strategic relationships with key Carrier partners
• Position Vonage as the partner to work within the Carrier community through industry engagement thought leadership and partnership 
• Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the wider organization
• Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and a great service
• Define customer support standards with carriers and partners, including a robust escalation process
• Be the go-to person for your markets

• Strong technical, commercial and operational understanding of Voice and Numbers 
• Confident to communicate at all levels, including at local conferences on behalf of Vonage
• Strong local knowledge of how the market is regulated, operated and managed
• Experience working with Carriers Globally
• Fluent Spanish and English language skills

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

 Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.