Case Handler

JOB DESCRIPTION

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are excited to offer an opportunity for an Administrative Case Handler to join our Dispute Resolutions Team, managing cases for the Deposit Protection Scheme (DPS) on behalf of the UK Government. This role is integral to our team's success.

A role you will love

You'll be responsible for logging and progressing cases by gathering evidence in line with the Deposit Protection Scheme terms and conditions. You'll manage cases individually, summarising evidence even in situations where parties have not met scheme deadlines.

Your role will involve various administrative tasks, compiling evidence, and making payments to relevant parties concerning end-of-tenancy disputes. Key tasks include, but are not limited to:

• Progressing each dispute case by gathering evidence and compiling hard/e-files for adjudicators.
• Issuing adjudicator resolutions to involved parties and making payments accordingly.
• Accurately logging each dispute transaction, including emails and statutory declaration notices, and ensuring appropriate follow-up actions.
• Ensuring transaction accuracy to facilitate smooth dispute file handling and reduce losses.
• Maintaining customer focus, quality, and regulatory compliance in all activities to encourage customer retention.

This hybrid role offers a Monday to Friday, 35-hour work week with a salary of £22,500. You must live within a reasonable commuting distance from our Bristol office on Bridgewater Road, BS13 8AE.

What will you bring to the role?

Being customer focussed and adaptable is essential for an Administrative Case Handler. skills and desirable experience required for this role include:

• Excellent administrative skills and attention to detail
• Experience in Microsoft office
• Willingness to learn and adapt to change with problem solving skills
• Strong communication skills, excellent telephone, and email skills
• Good organisational skills, ensuring delivery to strict deadlines
• Basic industry, product, and organisational knowledge
• Flexible in approach to work
• Ability to deal with cases in an impartial and professional manner
• Ability to work unsupervised and in a team, adapting to varying transactions with flexibility

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.