Case Manager

The applicant must be a high school graduate or equivalent. A successful candidate must possess excellent automation and analytical skills. Computer literacy and good communication and typing skills are essential. A minimum of two years general experience is required for appointment at the CL-23 level. General experience consists of progressively responsible clerical, office or other work that indicates the possession of, or ability to acquire, the particular knowledge and skills necessary to perform the duties of the position.

Appointment at the CL-24 or CL-25 level also requires at least one-year of specialized experience at or equivalent to the next lower grade in federal service. Specialized experience includes use of automation skills and the demonstrated ability to apply a body of rules, regulations, directives, or laws. Candidates with two or more years or prior case management experience may qualify for appointment at the CL-25 level.

Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience. Education may not be substituted for specialized experience because operational court support positions require hands-on experience to be credited as specialized experience.