Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our Corporate claims team at EML’s Tweed Heads office. You will help make a positive impact on someone’s life every day, taking satisfaction from the knowledge that your talent and hard work has a purpose.

The role of Case Manager is critical to helping injured workers get their lives back. You will be the central point of contact for the injured worker, the employer and other stakeholders to improve return to health and return to work outcomes.

We are seeking individuals with a passion for helping others. If you have recently graduated with a degree in psychology/counselling or within health sciences this would be highly desirable. If you are looking to utilise your Allied Health background or customer service experience in a way that makes a difference, then this role is for you!

This will be a full-time, permanent position based in the Tweed Heads office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Manage a portfolio of workers compensation claims with a focus on physical and psychological based injuries
• Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

ABOUT YOU

• Allied Health, customer service, retail or a hospitality background with a passion for helping others
• Ability to work well within a team and thrive in a fast-paced environment
• Strong customer centric approach and can handle challenging conversations
• Proactive, self-motivated and can think creatively when engaging with stakeholders
• Empathetic, resilient and ability to work well under pressure
• Experience managing, negotiating, and influencing positive outcomes

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.