Case Manager - ADT (West Palm Beach)

• Receive and review case files for new participants in the assigned program. Meet with individual participants and review interests, work history, and goals. Identify the assets and barriers of participants through observation, interviews, case notes and other means. Assess participants’ abilities to learn skills for reintegration into the community and job readiness. Work in cooperation with participants and referring agencies to establish individual participant goals for all relevant programs.
• Define the process for attainment of goals with measurable step by step objectives. Document objectives and process for attainment as a PDP and present to management for approval. Ensure that PDP is in compliance with all regulations and guidelines.
• Make regular assessments of participant’s progress against objectives and document results. Review the goals and update with progress and program changes.
• Provide participant with intervention counseling and support; and serve as a liaison between program providers, direct care staff, and other support providers. Provide crisis intervention and advocacy, assessments, and information gathering and sharing with staff. Research and recommend resources and make referrals to other programs.
• Maintain ratio and provide supervision to participants to ensure their safety and well-being while at ADT facility and on community outings.
• Work in cooperation with the direct care staff to establish processes for all relevant programs to achieve participant goals. Assist staff with interaction and intervention with participants during activities or outings. Observe the participant, intervene and collect input from direct care staff. Assess the participant’s advances toward community reintegration and job readiness.
• Communicate with employment consultant and job coach. Participate in the job search when relevant. Participate in and provide skill development opportunities in resume development, completion of job application, transportation arrangements, practice interviews, and other pre-employment skills and activities.

• May participate in and facilitate support groups. Provide materials, plan workshops and special events, and engage speakers. Serve as a liaison between program and other support agencies. Attend support plan meetings with family to address progress and changes in goals or participant requirements, as appropriate.
• Ensure that the case files and participant records are accurate and complete by periodically updating all required forms. Ensure file is in compliance with regulations and requirements. Enter participant updates and information into databases in accordance with policy and procedures. Collect and calculate statistics by participant and submit to referring agencies as periodically required.
• Document participant involvement with case plan.
• Meet periodically with participant staff team members to update goal requirements and assess progress; complete worksheets to reflect current goal set and assessment criteria.
• May assist in finding community apprenticeships and/or internships.
• Transport program participants to and from program and outings.
• Provide assistance with other general department activities.

• Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
• Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
• Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
• Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

• General office environment
• Occasional lifting and/or carrying up to 30 lbs.
• Regular travel

Computer and usual peripherals, word processing, spreadsheets and software programs, and standard office equipment, automobile, large passenger van, or wheelchair accessible van, as required

Pay Rate: $16.50/hourly

NHS10-02