Case Manager - Interpersonal Violence Reduction Program

Our team is seeking Case Managers to work with us in New Orleans, Baton Rouge and Shreveport Louisiana. This position requires some local travel in these cities, therefore requires residence in LA. 

Case Managers are one of Mindoula’s key front-line roles in delivering our Population Health Program. Our Case Managers work closely with Mindoula’s members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes. We are seeking a team member to work in our Interpersonal Violence Reduction Program (IVRP). 

What is IVRP? 

Coordinated supportive services to participants who have experienced acts of interpersonal violence. The program consists of a highly individualized series of violence- and safety-related, social determinants of health-focused, and cost-reducing interventions.

How you’ll contribute:

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes for 70-80 cases monthly
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records

What will make you successful:

• Above average communication skills and ability to build relationships
• Use creative methods to locate members for engagement and not be easily discouraged
• Complete short-term projects within given deadlines
• Document meticulous member records
• Establish appropriate boundaries with each member that encourages growth and independence
• Become a partner with the clinical team; promote teamwork and unity
• Manage a complex calendar to reach individual and team goals 

Education & Experience:

• Bachelor’s Degree required in nursing, social work, or other health and human services discipline required. 
• Bilingual in Spanish and English, preferred. 
• Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred.
• Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred.
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required

Travel:

• This position requires up to 50% travel (locally) and, therefore, requires the employee has reliable transportation
• Must live in or near one of these cities New Orleans, Baton Rouge and Shreveport Louisiana.

Schedule:

Work shifts scheduled between 9 am - 5:30 pm, not to exceed 40 hours weekly. May include up to 20% evenings and weekends.

Who we are:

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.

Mission-Obsessed Teammates:

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and dependents, 401K 
• Time Off: 11 Holidays and 15 Vacation days, 2 Wellness days 
• Wellbeing: Employee Assistance Program and Wellness programs are available to you and dependents, making your wellness as important to us as you'll make it to our members. 
• Culture: We work with and for each other and try to be cameras on whenever we can
• Freedom: Design your own workday - we’ve been remote-first from our founding
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)
• Training: Two-week virtual training and onboarding 
• Professional Development: Every team member is encouraged to utilize our $500 yearly professional development award 

Come be part of the solution!