Cash Advance Specialist

Company Description

iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

iKhokha is on the lookout for the next Cash Advance Specialist to join our growing team.

We're searching for a professional, analytical person with a flair for customer service and the ability to close a deal.

It doesn’t just end here, read more below… 

So, what will you do?

• You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses. 
• Educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner. 
• Call customers that are identified by the business as well as field inbound calls from interested merchants. 
• Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries. 

In addition to the above, you will:  

• Maintain favourable merchant relationships by understanding financial needs of the customer and applying sales techniques to close loan deals 
• Increase merchant loyalty through efficient handling time across CRM platform and telephonically 
• Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service 
• Provide unsurpassed customer experience to promote retention and loyalty 
• Achieve positive reviews on social media platforms 
• Introduce and educate merchants on how to utilize cash advance and describe all benefits
• Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers 
• Ensure technical issues are resolved 
• Ensure attention to detail when capturing merchant information efficiently and accurately 
• Complete daily, weekly, monthly reporting 
• Escalate urgent queries that require input from senior management 
• Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager 

Qualifications

• Minimum of a matric qualification. 

 Deal Breakers:

• 1 – 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment. 
• Loan product exposure (Advantageous) 
• Experience in Upselling and Retentions (Advantageous) 
• Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps. 
• Sales, Technical Support, Customer Service & Loan Officer

Additional Information

Perks of joining the Tribe

• Work in a high-growth company with tangible results you're accountable for. 
• Enjoy hybrid, remote, and in office work models. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.