Cash Application Manager

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together.

We are looking for a remarkably driven Cash Applications Lead to join our AR department operations. The candidate will be an essential team player with a focus on supporting daily operations, specifically focusing on setting high standards for exceptional customer service. We process high volumes of transactions and reconcile items from potentially various sources of information. This role will be a player/coach to the rest of the team, who will inspire others to match their drive. The position will report to the Senior Credit Manager.

• Provide daily supervision and leadership to the Cash Application Team including hiring, training, and conducting performance reviews
• Drive and support the timely and accurate cash posting of all cash receipts across business units 
• Manage workflows and daily targets of the team on a daily basis, holding team members accountable for service level adherence and process conformance
• Perform related month-end close processes and support internal and external audit requests
• Manage resolution of unapplied, over, and duplicate payments refunds and distribution
• Analyze data, payments, and deductions to ensure resulting applications are accurate and in compliance with company policies and procedures
• Resolve complex client issues and manage first-level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
• Partner with internal stakeholders and managers to identify areas of opportunities
• Provide daily and monthly reports to support collections and reconciliations
• Drive the execution of reduction in unapplied payments across all aging buckets and resolve it before breaching 30 days
• Implement processes and ways to resolve sync issues between internal systems to foster accuracy and transparency of data
• Assist in the preparation of documentation such as AR SOPs policy and control narratives
• Assist with ad-hoc requests related to the function

• Minimum 4+ years in Cash Application with 2+ years of supervisory/people management
• Bachelor’s degree in Finance, Accounting, or relevant field is required
• Strong analytical and problem solving skills 
• Detail-oriented
• Ability to organize and prioritize
• Professional communication (both written and verbal), and excellent follow-through skills
• Experience identifying and driving improvements to processes by engaging with different stakeholders
• Ability to work well within a team while also being a strong individual contributor
• Motivated and enthusiastic team member who thrives in high volume, fast paced settings

• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Advanced Excel Skills
• Experience with HighRadius and NetSuite a definite plus

Don’t be! Our mission is to make global trade easy for everyone.  That’s why we bring in people from diverse backgrounds and experiences together with industry veterans to help move the logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.