Cash Payment Specialist

Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. 

Auctane’s Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

About The Team:

Auctane’s Finance & Accounting team is responsible for reporting accurate financial reporting to the public and investors, as well as driving strategic and financial decision-making processes across the Company. We partner with Senior Management and business unit leaders to analyze and drive long-term business performance.                                                

About The Role:

As a member of Auctane’s accounting team the Cash Management Specialist will play a critical role in the day to day operational functions of the organization. The cash application specialist manages the cash application process, and is responsible for making the proper assignments for incoming cash to its corresponding customer.  The Cash Management Specialist will be responsible for managing lockbox deposits,  applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. 

In addition, this role will reconcile customer balances and payment history with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. 

This position will also have regular interaction with the accounting, billing/enterprise invoicing, high value service team and sales departments. The candidate takes ownership and creates solutions and enjoys working “hands-on” in a high-volume, fast-paced work environment. 

What You’ll Be Doing:  

1. Manage Customer Receipts.

• Daily processing and application of customer payments
• Assign and apply cash/funds received to correct customer accounts
• Provide reconciliation support to accounting 
• Be primary customer facing representative for payment application 
• Handle all customer account closures and refunds 
• Continuous process improvements for cash applications

      2. Participate in the Month End Close Process.

• Reconcile statements
• Ensure all payments are matched & allocated within agreed timelines
• Research and assist with special projects as requested
• Ad Hoc projects as assigned

      3. Assist Customer Support..

• Assist in customer aging reporting 
• Own customer interaction with payments, refunds and account setup
• Assist Enterprise Invoicing and Support teams with customer reporting requests
• Provide backup in customer invoice uploading

What We Are Looking For:                                                  

• Proficiency in Excel formulas, vlookups, and pivot tables. 
• Ability to work with and effectively communicate with all levels of Management
• Willingness and ability to accept responsibility.
• Exhibit flexibility in completion of job responsibilities as priorities change.
• Ability to prioritize work to meet time-sensitive deadlines.
• Detail oriented with ability to resolve issues in a timely manner.
• Ability to effectively multi-task in a fast paced environment.
• Self-Motivated individual able to work well independently and in a team environment.

What will Make You Stand Out:                                                 

• Bachelor’s degree in accounting, business, or finance or equivalent experience.

• Three or more (3+) years of Accounts Payable, Accounts Receivable, cash application
  or similar experience required.
• Experience with top tier ERP and related reporting applications, NetSuite preferred.

The Tech:                                      

• Microsoft Excel  / GSuite
• Top tier ERP and related reporting applications 
• NetSuite preferred

Travel Requirements:              

• None

Additional Position Duties:

• Stand for prolonged periods of time
• Walking and climbing stairs throughout the office
• Utilize wrist and hands for a prolonged period of time
• Speaking and conversing with others
• Ability to bend, lift, stretch and climb to maintain equipment
• Lift up to 50lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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