Casino Cage Supervisor - New York New York

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

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Join the vibrant team at New York New York as our next Cage Supervisor! We are looking for a motivated and experienced individual to oversee our Cage Operations, ensuring exceptional service and security for our guests. As a Cage Supervisor, you will play a vital role in managing daily transactions, leading a dynamic team, and maintaining a welcoming environment.

THE JOB: 

The primary role of the Casino Cage Supervisor is to guide the cage team in efficiently completing shift operations. This includes balancing all banks, ensuring compliance with company best practices, and adhering to Federal, State, and local gaming regulations. Additionally, the Supervisor is responsible for delivering SHOW standard guest service to both internal and external patrons. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE: $24.50 / Per Hour

THE DAY-TO-DAY:

• Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations
• Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner, and oversee the delivery and measurement of guest service in line with the company's core service standards and brand attributes
• Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels
• Assist with Human Resources responsibilities, including fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Ensure training and succession planning processes reflect the company’s commitment to diversity

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• Must be able to work various shifts, including weekends and all holidays
• Two (2) years of previous Cage experience in a similar resort setting
• Experience in Banking or Finance
• Experience with MGM Rewards
• Nevada State Gaming Registration
• The ability to lead a team with effective listening abilities and strong judgment skills
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling
• Familiarity with Title 31 and understanding of state, federal, gaming regulations
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Capable of standing and walking for a majority of the shift
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Free meals in our New York New York employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

If you have a passion for the gaming industry and a commitment to outstanding customer service, we want to hear from you! 

Are you ready to JOIN THE SHOW? Apply today!