CAT - Senior Business Analyst - Remote

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Healthcare is currently seeking a full-time/remote

Senior Business Analyst

for Sentara Health Plans

Job Summary:

This position is responsible for leading root cause analysis efforts for issues received by the Customer Advocacy Team (CAT). To include the research and investigation of this issue presented, acting as the primary point of contact for involved stakeholders, scheduling, and leading meetings, and facilitating the containment and countermeasure implementation. Acts as the liaison between internal/external stakeholders communicating with regular updates.

Ideally possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, benefit configuration, and member enrollment as well as network and/or provider data management. Experience with process improvement and process mapping is a plus.

Related experience will be in root cause analysis or operations.

- Strong critical thinking skills and questioning mindset

- Strong organizational skills

- Strong verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence, present and partner across the organization

- Proven ability to analyze data, processes and initiate root cause analysis to influence correction actions with leadership

- Proficient knowledge of flow charting/process mapping

- Proven ability to work independently while managing multiple tasks and priorities

- Demonstrated ability to independently lead multi-functional projects and serve as a resource for other members of the team

Required Education:

Bachelor's Degree Required

Job Requirements:

• 3 years related experience required
• Related experience will be in one of the following areas, root cause analysis or operations.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

*Candidates must have a current residence in one of the following states or be willing to relocate: FL, GA, IN, MD, NV, SC, NC, SD, TN, TX, WA, VA, WV, WI

For applicants within Washington State, the following hiring range will be applied: $74,933.04 to $112,410.48 annually with a target hiring range of $74,933.04 to $89,915.28.

Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

Job Summary

This position is responsible for leading root cause analysis efforts for issues received by the Customer Advocacy Team (CAT). To include the research and investigation of this issue presented, acting as the primary point of contact for involved stakeholders, scheduling, and leading meetings, and facilitating the containment and countermeasure implementation. Acts as the liaison between internal/external stakeholders communicating with regular updates.

Ideally possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, benefit configuration, and member enrollment as well as network and/or provider data management. Experience with process improvement and process mapping is a plus. Strong critical thinking skills and a questioning mindset are crucial to this role.

Related experience will be in root cause analysis or operations.

Qualifications:

BLD - Bachelor's Level Degree (Required)

Related

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.