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Job description
Our Opportunity
Title: Category Specialist - Mandarin Fluency.
Chewy is seeking a Category Management Specialist to join our team in Boston MA. This role requires business-level fluency in Mandarin as the Specialist will regularly communicate with Mandarin-speaking vendors and partners.
In this role you will support specific product categories by managing vendor ticket resolution setting up promotions onboarding new vendors and SKUs and supporting assortment expansion. As a key point of contact for vendors you will play a critical role in delivering high-quality thoughtful service that strengthens vendor relationships and enhances the overall customer experience-ultimately contributing to the Chewy brand.
The ideal candidate is highly organized detail-oriented and able to execute priorities in alignment with service level agreements (SLAs). You should be comfortable handling routine operational tasks while supporting broader category strategies and navigating complex vendor interactions. Success in this role requires strong communication skills adaptability and a customer-first mindset.
What You'll Do
- Serve as a primary point of contact for vendors communicating regularly in both English and Mandarin
- Manage and resolve vendor tickets in accordance with SLAs
- Execute promotional setups based on Category Manager direction
- Support onboarding of new vendors and SKUs; troubleshoot issues and escalate when needed
- Collaborate cross-functionally with Supply Chain Private Label Finance Catalog and Promotions teams
What You'll Need
- Business-level fluency in Mandarin (required)
- Bachelor's degree (BS/BA)
- 1+ years of experience in eCommerce buying account management product management category management operations analytics finance or marketing
- Strong analytical and problem-solving skills (Excel required; SQL is a plus)
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail and time management skills
- Self-starter with a bias for action and a solution-oriented customer-first mindset
#LI-BB2
The hourly range for this role is $27.40 - $41.10.
- The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k.
We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes our talented teams are made up of innovators delighters big-thinkers and of course passionate pet people—creating a place where you'll be empowered to build grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners everywhere. And we’re constantly finding new ways to do just that. At Chewy we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here standing alongside pet parents providing everything their pets need for a happy healthy life. We’re a leading online source for pet products supplies and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011 we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy our Operating Principles serve as a common language or framework that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character capabilities imagination and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering product and design team members responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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