CCAI (Contact Center AI) Innovation Lead

About the job
CCAI (Contact Center AI) Innovation Lead
Location: Atlanta onsite hybrid 3-4 days a week
Reporting to: Director
Employment: Full time temporary (project based employment - one year)
We are hiring an Innovation Lead to play a pivotal role in shaping the future of customer service by leveraging advanced CCAI technologies. As an Innovation Lead, you will blend strategic thinking, technical expertise, and an innovative mindset to drive the evolution of CCAI solutions. If you have a background with end to end architecture, developing and executing strategic visions for AI technology into contact center solutions this is an exciting role where you will serve as the primary technical authority on CCAI solutions for Eventus Clients. You will serve as the guiding architect for design, work with the development teams and Clients to translate innovative ideas into scalable and reliable AI solutions. This is a Client facing role and you will engage stakeholders across the business. If you have a passion for driving cutting edge Conversational AI technologies to enhance customer experiences let us know and apply today!
What We're looking for:• 8 or more years of experience as a senior solution architect and / or technical lead• 3 or more years leading technical teams• Experience working in an Agile development environment• Experience gathering business and technical requirements as well as solution development• Experience with AI technology stack from leading AI services providers (Google Dialogflow (preferred), IBM Watson Assistant, Amazon Lex, Nuance Mix, and/or other NLU platforms)• Experience optimizing NLU performance based on production data• Experience building complex, multi-turn, semantically driven, intent-based applications• Understanding of intent classification, entity extraction, conversation flows, and NLP training principles• Excellent communication skills and experience working with Clients
Why you'll love it here:
Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally.
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:• Entrepreneurial and collaborative environment• Competitive total rewards program• Comprehensive benefit plans• Professional training opportunities• Engaging and fun culture• Big business ambition with small company values• Opportunity to work with industry leading, talented peers
Applicants can expect to make between $185,000 to $213,500 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, critical illness insurance and a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts; HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161