CDI Product Consultant

Join Us. Let's make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who We Are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights, and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What we're looking for:
The CDI Clinical Product Consultants at Iodine Software join a group of seasoned Clinical team that play an active role in implementation & delivery of the AwareCDI product for our clients. This role interacts with client end users and managers to ensure adoption of best practices workflows while working cross-functionally with the larger Customer Success teams for successful implementation and adoption for our clients. The Consultants also ensure the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis, auditing and providing clinical insight into the product development.
What you'll do:
Support client success through onboarding, implementation and continuous adoption

• Transfer knowledge of our AwareCDI Suite of products and workflows to new and client users
• Provide client support to drive adoption of the Aware CDI product suite
• Utilize best practice processes for successful client adoption
• Actively manage the client experience to deliver on implementation milestones,
• Manage client support requests and expectations, monitor client adoption of the AwareCDI Suite
• Monitor client key performance indicators to identify opportunities for process improvement for clients

Work with cross-functional teams to deliver a polished client experience

• Collaborate with the larger Iodine Customer Success team to create a seamless, integrated, and consistent experience for clients and users
• Collaborate with Iodine's Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with Iodine products
• Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
• Provide insights from client interactions to inform future research initiatives and drive product roadmaps

Stay abreast of clinical best practices and industry trends

• Perform medical record review to identify product and client issues and create action plans for process improvement
• Research industry content to continually expand and improve Iodine Software's internal and external assets

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
What we'd love to see:

• Bachelor's Degree or equivalent in Nursing (RN) required
• A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
• Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
• Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite.
• Experience presenting CDI content and information
• 5+ years of clinical experience in acute care environments, critical care or ED preferred
• Self-starter, who is extremely motivated to demonstrate success
• Innovator who is looking for unique solutions that solve complex problems
• Attention to detail, highly organized, with an absolute focus on quality of work
• Team player DNA with a desire to solve for the interests of our clients and of our business
• Ability to travel 25 - 50% to client sites and company headquarters

Preferred Requirements:

• Master's Degree in healthcare related field
• Experience as a CDI Consultant with a heavy emphasis on CDI program assessment and implementation strongly preferred
• Credentialed (CCDS) and active membership with ACDIS