CE AI-Personalization Lead Systems Analyst

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

CE AI-Personalization Lead Systems Analyst

The AI-Personalization Systems Analyst is responsible for managing the implementation and ongoing processes of our Consumer Experience web and hyper-personalization offers. The Lead Systems Analyst ensures the system is in compliance with the specific client requirements. The Lead Systems Analyst coordinates project plans, creates integration, manages internal development work, and participates in client meetings. The LSA calculates data results, delivers clear test plans, test plan results, and data documentation following standard operating procedures. The LSA will configure and test the web, email, and text messaging capabilities of the hyper-personalization platform. The role will actively triage and resolve client escalations specific to Hyper-Personalization.

Job Responsibilities:

• Suggest, create, and refine automated solutions to drive improvement
• Create and update standard operating procedures
• Understand a client's functional requirements
• Work with the Project Manager to clarify requirements.
• Actively document and manage risk
• Support client acceptance testing
• Ability to perform strong debugging and problem solving
• Overall quality, on-time delivery, and accuracy of Hyper-Personalization
• Consult and participate in external and internal data requirements discussions
• Play a key role in advancing product development and offers
• Configures and tests all channels of Hype (web, email, IVA, Mobile Push)
• Configures Pega and Sophie systems
• Update HTML
• Manipulates data for test plan execution
• Design, update, and deliver unit, integration, regression, and acceptance test plans based on configuration completed in the system.
• Execute test plans and record results.
• Create and maintain internal and external data layout requirements

Preferred Experience:

• 5+ years of data and testing experience on digital and/or print platforms
• Managing and working with Off-Shore resources
• Working knowledge of employee benefits including compensation, equity, health and welfare, 401k, and pension
• Working knowledge of the Systems Development Life Cycle
• Working knowledge of HTML
• Working knowledge of PEGA
• Working knowledge of JIRA or equivalent defect management tool

Education:

• Bachelor's degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experience.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.