Centralized Letters Coordinator (Evergreen)

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

This position is responsible for the maintenance of letters sent to customers for all DriveTime, GoFi, and Carvana originations.

Essential Job Functions: What will be required in the role?

▪ Verify and service letters for active and charged off loans.

▪ Work closely with internal and external departments to monitor existing processes and regulations.

▪ Ensure guidelines for letters are being met.

▪ Manage the flow of letters in the right direction from one point to another promptly.

▪ Review and update account information as it pertains to documents sent and received.

▪ Maintain electronic storage of documents.

▪ Work with multiple databases.

▪ Act as the liaison between internal operations departments, product, IT, compliance teams, and thirdparty vendors.

▪ Research state guidelines, processes, and policies in relation to letters.

▪ Perform other related duties as assigned.

Knowledge, Skills and Abilities: What is required to perform this job?

▪ Clear, concise, and professional written and oral communications and interpersonal skills.

▪ Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment.

▪ Effective time management skills, and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.

▪ Research state and county guidelines and policies about letter inquiries.

▪ Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.

▪ Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers.

▪ Ability to drive departmental compliance with all regulatory requirements.

▪ Self-motivated with strong decision-making capabilities; ability to self-start.

▪ Ability to work in an accurate, detail-oriented, and highly productive manner.

▪ Demonstrate problem solver skills, and ability to utilize available resources.

Work Experience/Education:

▪ High School Diploma or GED.

▪ 2+ years of experience in collections, customer service, sales, or retail industry.

▪ Experience with Microsoft Office Suites such as Excel, Outlook, and Word.

▪ Data entry experience is preferred.

▪ This is an onsite position.

Physical Requirements:

The physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, etc.

• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.

• This position could require moving objects up to 20 pounds.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!