Certification Specialist
Job Description
- Strong collaboration, time-management, and prioritization skills are critical to the success of this role.
- Demonstrated ability to solve problems and manage conflict.
- Must Be Go-getter, not afraid to ask questions, and take accountability.
- Strong organizational skills and ability to manage multiple priorities at once.
- Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.
- Committed to delivering high-quality content and have high attention to detail.
- Ability to work efficiently without compromising quality or accuracy.
- Self-motivated and able to work independently while collaborating effectively within a remote team environment.
- Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.
- Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management.
- Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols.
- Monitor candidates during exams to prevent cheating or unauthorized behavior.
- Provide technical support to candidates as needed to facilitate a smooth exam experience.
- Maintain accurate records of exam results and candidate information.
- Collaborate with the team to continuously improve exam processes and procedures.
- Assist in the development and review of exam content and materials as needed.
- Stay informed about industry trends and best practices related to digital marketing certification.
- Stay current with internal updates to keep content relevant and effective.
- Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.
- Collecting users' feedback and improvement proposals.
- Other duties may be assigned and/or modified as business needs change.
- Experience/Education/Certifications Required: HighSchool Diploma or equivalent required, applicable degree is a plus, but not necessary.
- Minimum 1 year experience working in HighLevel.
- 2+ years of Customer Relations or Customer Service experience
Date Posted
09/20/2024
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