Change Management Analyst and Content Manager

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
The Change Management Analyst and Content Manager is responsible for deploying operational improvements across the People Experience (HR) function and creating and managing employee-facing content for the People Experience (HR) function, as well as internal documentation that allows the organization to succeed at scale
The Change Management Analyst and Content Manager reports to the PX Enablement Leader with a high degree of coordination with the Change Management Lead - together they work to streamline processes and enable success at scale, and create, improve, and organize HR content to create the best employee experience possible
In partnership with the rest of the PX Enablement team, this role is focused on operationalizing cutting edge process and system improvements across all People Experience centers of excellence. They deliver our Culture of Care to each stakeholder both inside and outside of the PX organization. A successful candidate is people-oriented, action-biased, and enjoys bringing structure to ambiguous processes.
Key Responsibilities

• Manage multiple process-focused projects of varying size and complexity across the PX organization
  
  • Areas of emphasis include: talent acquisition, onboarding, tiered employee support, benefits initiatives, and employee engagement
• Partner with key stakeholders like Payroll, IT, and Legal & Compliance
• Assist in the creation of and operationalize creative solutions that leverage HR technology and cutting edge people-focused processes to some of today's largest HR issues
• Plan and execute the OCM methodology to prepare, engage, and support PX teammates through change
• Direct and oversees OCM planning and coordination of programs and business partnership with the rest of the PX Enablement team and PX PMO
• Monitors and challenges performance of current processes and systems. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate.
• Develop journey / story messaging for changes leveraging anchor channels and new channels for key audiences
• Create and own content for the People Experience team, including employee-facing and team-internal process documentation
  
  • Areas of emphasis include: talent acquisition, onboarding, benefits & compensation, HRIS operations and transactions, and employee experience
• Manage the People Experience components of Zoom's intranet

Preferred Experience

• 3+ years of progressively complex HR experience
• An eye for process improvement and project management
• Ability to quickly foster and build relationships with various functional areas across the business
• Experience writing and managing employee-facing content
• Experience developing and documenting HR processes and procedures
• PHR, SHRM-CP a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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