Change Management Director

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CLA, one of the nation's largest public accounting and professional services firm is currently seeking a Change Management Director to join the growing IT organization team.

Essential Job Functions Summary

• Apply a structured methodology and lead change management activities
  • Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.
  • Create plans to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.
  • Identify, analyze and prepare risk mitigation tactics
  • Identify and manage anticipated and persistent resistance
  • Integrate change management activities into the project plan

• Assess the change impact
  • Drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work.
  • Increase benefit realization, value creation, ROI, and the achievement of results and outcomes.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Track and report issues
  • Define and measure success metrics and monitor change progress

• Support communication efforts
  • Create actionable deliverables for the core change management plans: Change Plan, Communications Plan, and Training Plan
  • Enable the design, development, delivery and management of key communications.
  • Coordinate efforts with other program managers and key stakeholders
  • Consult and coach project teams and senior leaders to help their teams with transformation

• Support training efforts
  • Provide input, document requirements, and support the design and delivery of training programs.
  • Evaluate and ensure user readiness

Requirements

Experience

5-10 years' experience working in project management and/or change management. Expertise with Microsoft Power Point as well as the full Microsoft suite of products.

Education

Bachelor's degree required or 15 years of experience in lieu of a degree.

Certifications / Licenses

• Change management certification or designation desired

Technical Competencies
Overview goes here. Include what system applications this role uses/needs to have a working knowledge of.

• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts

Travel Requirements

This position requires < 10% travel.

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