Change Management, Specialist

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 2 days a week in our Walnut Creek, CA office.

Job Summary:

Our Change Management Specialist plays a key role in ensuring business transformations meet objectives by driving employee adoption and proficiency related to changes. Responsible for creating and implementing change management strategies and plans that maximize utilization and speed of adoption. This role will emphasize coaching and consulting others in managing change. Receives general instruction on day-to-day work, detailed instructions on new projects or assignments, and handles assignments of moderate scope and coordination; resolves problems and exercises judgment within standard procedures and practices.

RESPONSIBILITIES / JOB DUTIES

• Leads change and communications teams in project planning & delivery on major initiatives

• Creates and manages change enablement plans for projects of medium to high complexity

• Leads change strategy development for medium to high impact transformational change projects or programs; identifies risks and develops solutions to drive end user adoption of project or program deliverables.

• Develops and applies a change management framework and tools to create & execute a strategy to support adoption of the changes required by a project or initiative.

• Plays a lead role in developing and maintaining a change enablement best practice framework and playbook and incorporates into current projects.

KNOWLEDGE AND SKILLS

• Knowledge of change management principles and implementation tactics

• Working level knowledge of project management principles, training methods, and communications; good understanding of IT and business process improvement

• Proficient written and verbal communication skills

• Ability to build coalitions and influence leaders

• Able to work effectively at all levels in an organization and clearly articulate messages to a variety of audiences

• Team player and able to work collaboratively with and through others

• Flexible and adaptable; able to work in ambiguous situations and strategize solutions

JOB REQUIREMENTS

• Bachelor's degree in related area or an equivalent combination of education and experience required

• 2+ years related experience, preferably 1-3 years experience in a professional consulting environment working in change management

• Change management certification or Prosci designation desired

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We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $104,044.00 - Mid: $130,055.00- Max: $156,065.00

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