Change Manager

Description

Project Overview:

ITA has over 3,500 employees and Contractors/Interns located around the world providing services to U.S. companies and their trading partners, U.S. trade policy makers, and U.S. trade representatives. ITA provides services including trade policy development, trade analysis, trade promotion, trade negotiation, and fair-trade enforcement. The ITA's mission is to create prosperity by strengthening the competitiveness of U.S. industry, promoting U.S. trade and investment, and ensuring fair trade and compliance with trade laws and agreements. The ITA's TSI office provides Information Technology services to a domestic and international customer-base. The IT services provided by TSI include: network and infrastructure services, enterprise architecture services, application development services, web hosting services, IT acquisition services, IT customer support services, cyber security services, and IT policy and planning services.

Summary of Major Job Functions:

The change manager plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. The change manager must have the skills to build strong working relationships across the organization to succeed. The change manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. The change manager will also support project teams in integrating change management activities into their project plans.

Primary Responsibilities:

• Apply a structured methodology and lead change management activities.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts.
• Support the design, development, delivery, and management of communications.
• Assess the change impact.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Support training efforts.
• Provide input, document requirements and support the design and delivery of training programs.

Requirements

Required Skills & Qualifications:

• Complete change management assessments.
• Identify, analyze and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Support and engage senior leaders.
• Coach managers and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Coordinate efforts with other specialists.
• Integrate change management activities into project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level.
• Manage the change portfolio.

Desired Skills & Qualifications:

• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward-looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Problem-solving and root cause identification skills.
• Able to work effectively at all levels in an organization.
• Must be a team player and able to work collaboratively with and through others.
• Acute business acumen and understanding of organizational issues and challenges.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.

Education/Experience:

• Bachelor's degree

Certifications (Required):

• Change management certification in Prosci's ADKAR or designation desired.

Additional Information:

• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.

Other Information:

• The salary range for this position is $90,000 - $100,000 annually.
• This role is ONSITE in Washington DC
• This is a full-time position. Please no agencies, third parties, or corp.-to-corp.
• Equal-opportunity Employer, EOE AA M/F/Vet/Disability.
• Spatial Front Inc. participates in E-Verify.

About the Company:

SFI is nationally recognized by Inc. Magazine by being awarded the Inc. 5000 Award in 2018, 2019, 2020, and 2021. We pride ourselves on being one of the premier employers in the VA, MD, DC area.

Our commitment to excellence in client services and product development means that our people are attentive, hands-on, and bring industry-leading expertise that will meet and exceed your needs in a timely and cost-effective manner.

Every employee at SFI is a leader. We don't settle. We motivate others to reach their full potential. To learn more about us visit: www.spatialfront.com