Channel Account Manager

The Opportunity 

Our Channel Partner Team (part of One Medical for Business Client Services) partners closely with our channel partners, including Professional Employer Organizations (PEOs), HR services firms, and select health plans to deliver One Medical membership & services as a part of their product offering. As a Channel Account Manager, you will be a key member of an emerging team that owns the end to end relationship with our large, national channel partner accounts. This team acts as the consultative partner in delivering the One Medical benefit to meet our partner’s product strategy needs. The team also advocates for our partners internally to help One Medical continue to build and scale our partner ecosystem. Reporting to our Director of Channel Partnerships, you will work with both the Channel and Client Services teams to manage and expand a portfolio of One Medical’s most strategic partners in growth, and collaborate with multiple internal departments at One Medical (Operations, Quality and Value, Marketing, Sales, etc.) to service those relationships.

You will be part of a high-performing account management team working collaboratively to share best practices, support each other, and ensure we set up each partner relationship for success. You are a partner manager with exceptional communication skills, a strong presence and the ability to influence/persuade a wide range of audiences and quickly establish rapport with internal and external stakeholders. Additionally you possess strong planning and/or project management skills. Lastly, you will be set up for success if you have a demonstrated ability to manage competing priorities while consistently meeting (or exceeding) your goals and overcoming setbacks. If this sounds like you, we would love to connect. 

What you'll likely work on: 

• Own the overall health and success of your portfolio by assessing partner needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with partners
• Service, manage, renew and execute against a portfolio of partner accounts, driving key program outcomes such as enrollment, utilization and client satisfaction
• Serve as a strategic and consultative thought partner and problem solver for your clients 
• Collaborate with internal teams to drive desirable outcomes for your partners and for One Medical
• Design, test, and implement improvements to our service and product offering

You’ll be set up for success if you have:

• 6+ years of experience in account & partnership management or consultative sales supporting and servicing large enterprise accounts/partners, with annual contract value in excess of $3M
• Proven track record of meeting goals and deadlines, inclusive of customer-retention or relationship management metrics; specifically renewals, customer success and adoption rates  
• Skilled at communicating, including written communication & ability to present to a diverse group of stakeholders
• Experience collaborating with cross-functional teams to deliver customer/client solutions
• Fluency in G-Suite & Powerpoint 
• Experience managing negotiations, including contract negotiations
• Knowledge of and experience with HR buyers required
• Experience working in the healthcare or benefits space strongly preferred

Benefits designed to aid your health and wellness:

Taking care of you today

• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time remote role based anywhere in the US. 

One Medical is an equal opportunity employer and encourages all applicants from every background and life experience.

This is a full-time remote position within the United States, with up to 10% travel expected for work.

The base salary range for this role is $35.33 to $62.50 per hour.  However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.