Channel Account Manager, Kustomer

Kustomer - now part of Meta - helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. Do you like building things from the ground up? Are you great at creating relationships to drive business outcomes? Do you have an entrepreneurial spirit? Channel Account Managers recruit, onboard, and develop go-to-market plans with partners around the world. This is a unique career opportunity for someone to help define and build programs and strategies for both domestic and foreign partnerships. This individual will play a key role in driving revenue, and helping to open new international markets for Kustomer at Meta. The Channel Account Manager works cross functionally across sales, marketing, product, and finance as the liaison between Kustomer and the partner. The successful candidate is a master at building relationships, leverages those to drive sales, has helped build a channel from the ground up and has pre-existing relationships at National Resellers, VARs, Technology Brokers, and Alliance eCommerce partners (i.e.-Shopify, BigCommerce, etc.).
Channel Account Manager, Kustomer Responsibilities

• Manage new and existing channel partners to increase product sales
• Identify, recruit and onboard new channel partners to build business
• Coordinate with partners to identify new business opportunities for revenue generation
• Educate partners on product portfolio and complimentary services offered
• Work with partners to conduct product presentations to end users
• Analyze sales contracts with respect to legal and financial perspectives
• Develop profitable business model based on market trends and competitor activity
• Implement sales programs for product positioning and promotions
• Ensure that partners are up-to-date with product information
• Introduce new products and its features to partners
• Conduct business review with partners and recommend improvements
• Drive field alignment between the partner and Kustomer Account Executives
• May involve handling sensitive personal data

Minimum Qualifications

• 5+ years of Sales and/or Partnerships related experience in the B2B SaaS world
• 3+ years of experience as a Channel Account Manager, Account Executive or in Partner Enablement at a CRM, CX, Contact Center or similar B2B SaaS company

Preferred Qualifications

• Experience driving progress and growing businesses
• Experience managing strategic partnerships with eCommerce partners i.e. Shopify, BigCommerce, etc.
• Experience developing new relationships every day
• Strong interpersonal, persuasion, presentation, and communication skills

About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .
(Colorado only*) Estimated salary of $123,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)