Channel Analyst I

Company Overview

Since 1970, we here at CARDONE have been fixing what fails in the automotive industry. Our success has been fueled by our commitment to building better parts—and better partnerships. 

We’re more than just an auto parts manufacturer: we rethink and remanufacture parts to outperform OE standards for reliability. This not only means replacing what’s faulty, but analyzing every inch of the original part design and improving it to create a more reliable, cost-effective product. We not only benefit drivers with our better parts, but our less wasteful, more sustainable approach to innovation benefits the world around us too.

Our business partnerships are built on trust—trust that we will pioneer innovative products, deliver orders on time, provide unparalleled support, and always operate with integrity. We Build It Better

Job Description

The Channel Specialist role supports the sales team with requests and reporting, and interfaces directly with the customer. Works cross-functionally to ensure customer requirements are met. Investigates and resolves customer and order issues. Strong communication and analytical skills required!

Duties and Responsibilities

• Coordinate cross-functionally to meet partner performance objectives and expectations.
• Responsible to manage NPI (New Product Introduction) process at the customer level, including NPI Pricing, NNA price files and new item setup files.
• Review price complaints and disputes; assists sales with maintenance of customer price files
• Work closely with sales, finance, manufacturing, operations and order fulfillment to track progress towards demand and revenue forecasts.
• Generate Order Fill reports for sales, along with necessary backorder coordination with Sales, Supply and Product Management
• Develop reports and trending for sales and customers, including sales and warranty reports, missed opportunities reports, POS data, queries, etc.
• Provides customer support, daily account maintenance, customer follow- up, trouble-shooting and managing customer complaints and calls.
• Assist with the development of business plans and implementation of strategic initiatives. 
• Maintain cross reference files and proprietary UPCs.
• Responsible to process stock adjustments, return requests, and changeover requests; monitor invoices, orders, special ordering and release dates.
• Other duties as assigned

Qualifications

• Bachelor’s Degree
• Fluent with Microsoft Office, mainly Excel
• SAP experience a plus
• Ability to work with large data sets
• Problem solving and communication skills

POSITION IS HYBRID- TWO DAYS IN OFFICE

Experience

1-3 Years Related Experience

Apply today and grow with us!

CARDONE Industries is an equal opportunity employer, offering all full-time employees a competitive benefits package including: medical, dental, vision, prescription, life, accidental death and dismemberment insurance; vacation time; parental leave; company-paid holidays; and a 401(K) matching program.