Channel Enablement Manager

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps– leading to higher quality work, improved efficiency, and end-to-end traceability across operations. With Tulip’s cloud-based platform, those closest to operations can take advantage of composability and edge connectivity to digitally transform processes, guide operators, track production, and gain a real-time, holistic view of operations.

Companies of all sizes and across industries, including complex manufacturing, pharmaceuticals, and medical devices, have implemented composable solutions with Tulip’s platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity with guided workflows, capturing and analyzing real-time data, and continuously improving operations.

A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Germany, and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About the Role:

Channel Adoption Managers are responsible for enabling partners to lead Tulip customers in their adoptions of the Tulip Platform . This includes delivering services for the scoping, development, testing, training on, and deployment of Tulip software. This can be on behalf of, in lieu of, or alongside the Tulip Customer Services team. Preference for local to our Somerville, MA location, but will consider remote U.S.

About You:

• You know the challenges in manufacturing and operations, or you’re very interested in them, and you believe there is a better way
• You want to gain a project management skillset and experience managing project-based work
• You communicate clearly across levels, with people from the shop floor to engineering managers to executives
• You’re meticulously organized, and able to prioritize your work as well as help your team prioritize theirs
• You’re reliable. You follow up. You’re so reliable about following up, you’re known for it
• You’re ready for a start-up environment as part of a fast growing SAAS company

Skills

• 3+ years experience in external facing roles such as customer success, channel partner management, partner development, or vendor management, preferably within a SaaS environment
• Project management and organization skills to support a growing portfolio of partners and partner led projects
• Great communication skills -  written and verbal
• Stakeholder management and diplomacy - able to build and nurture trust based relationships, and proactively manage expectations
• Bias for action with the ability to coordinate cross-functional teams
• Ability to define new processes and structures, and implement improvements to processes as needed

Responsibilities

• Leading the enablement process for a portfolio of partners 
• Guiding and support new channel partners through initial Tulip deployments for end customers
• Verifying and advising to the Commercial Operations organization on partner capability levels and fit among Tulip's customer base
• Defining, and enforcing, technical and deployment capabilities required in channel partners
• Managing success and support of established partners, including refresher training, technical support prioritization, and strategic collaborations to deliver services to customers
• Reviewing SOWs for partners and customers for correctness and feasibility with focus and on value-add usage for Tulip software

Key Collaborators

• Commercial (upstream) channel partner team
• All sub-functions on the Customer Services team
• Customer Success
• Sales (enterprise and commercial)

Working At Tulip

We are building a strong, diverse team that values hard work, families, and personal well-being. 

Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Commuter Benefits, Parental Leave, and 401k
• Hybrid work model and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.