Channel Manager (Work from Home) - MDLIVE

Position Description

The Channel Manager is a role with 2 primary responsibilities which include:

GROWTH: With proficiency, maintaining & expanding relationships existing channel partners through defined efforts to increase utilization of the MDLIVE services by Channel Partner clients, up-selling and cross-selling additional MDLIVE services to Channel Partners where appropriate and supporting Channel Partners during their pursuit of new business opportunities for MDLIVE. The Channel Manager is responsible for achieving sales, profitability, and partner recruitment objectives.

STABILITY & OPERATIONAL CONTROL: Responsibility for supporting, through Client Success efforts and an immense amount of collaboration across internal functional teams, our existing channel partners & ensuring they are adhering to contractual agreements and obligations, ensuring they are representing the MDLIVE brand in a positive manor aligned with our contractual obligations, and surfacing to leadership any potential risk within the Channel Partner book of business that could impact the MDLIVE brand. The Channel Manager is expected to mitigate such risk through operationalizing best practices & support mechanisms to ensure awareness and operational ease of control.

Essential Job Functions

• Skilled in managing a diverse, multi-million-dollar book of business
• Highly proficient in explaining the MDLIVE technology and demonstrating the product
• Expert on the competitive landscape and how MDLIVE differentiates
• Responsible for training channel partners how to effectively sell MDLIVE products & support large channel partner pursuits
• Responsible for designing market plans to improve the market share of MDLIVE
• Develop, when necessary, training materials and support creation of presentations for channel partners pursuits
• Ability to structure our reseller and channel management strategy to result in higher margin sales and new clients
• Closely partner with Legal to identify non-strategic reseller partnerships and terminate their affiliation or reseller rights
• Consistently exceed all KPIs
• Manage a continuous forecast through Salesforce.com using MDLIVE Salesforce procedures and forecasting process
• Manage prospects through phone calls, web demos and travel. Present sales presentations to ensure fiscal responsibility to the organization and strong time management skills
• Able to accurately forecast in a complex sales process for contract signature and set appropriate expectations on install and delivery time frames both internally and with the customer
• Work collaboratively within MDLIVE to provide feedback and input for future products and positioning
• Other duties as assigned

Required Knowledge/Skills/Abilities

• Knowledge of healthcare landscape, virtual healthcare, health plans, TPAs, Benefit Brokers, including IT purchasing decisions, budget processes and reimbursements
• Strong ability to manage a multi-million-dollar book of diverse business
• Ability to negotiate contracts and terms, with the support of sales leadership and legal, through complicated contract process
• Excellent technology skills including MS Office, Reflector, Salesforce and other technology tools
• Orientation and philosophical leaning toward wellness and wellbeing
• Excellent communication skills including presenting, speaking, writing, and follow up
• Outstanding organizational skills
• Superior presentation and interpersonal skills
• Ability to sell new solutions in a changing market, such as telehealth solutions
• Ability to work remotely as a field-based employee
• Must be able to fly on a plane and drive a car
• Must have a valid driver's license

Education & Experience

• Bachelor's degree in business or related field
• 3+ years of sales or client management experience in health systems, TPAs, employer, or health plans representing no greater than 2 positions

Travel Requirements

Up to 65%- Air, Automobile

This role is also anticipated to be eligible to participate in an incentive compensation plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.