Channel Operations Program Specialist

Responsibilities:

• Support program & transaction platforms globally, including education, training and support of internal teams and external customers.  Tasks include day to day support, identification of ongoing program development improvements and system enhancements.   
• Provide operational and transactional support for Customers, Service Provider Distributors and Aggregators using the channel program platform.
• Support the roll out channel program policy refinements, capabilities and enhancements, including education, training and enablement of internal and external stakeholders to drive adoption
• Responsible for tracking and ensuring timely issue resolution around a variety of tasks related to the channel business from opportunity management, non-standard terms reviews, licensing, monthly consumption reporting, order processing, account consolidation and compensation
• Cross functional collaboration with various internal stakeholder groups to address ongoing tasks and quickly and efficiently resolve issues by identifying and achieving the best for Veeam outcome.
• Address overdue account reporting through escalation and follow up
• Develop and maintain operational and compliance metrics and KPIs
• Perform other duties as assigned

Requirements:

• Bachelor’s degree required
• 3+ years track record in operational support and channel engagement
• Experience should be in a like or similar industry with common characteristics with an emphasis on channel as well as cloud and service provider businesses.
• Global experience a plus
• Independent and organized thinker and influencer
• Customer focused problem solving and solutioning
• Ability to adapt and collaborate across internal and external stakeholders in a dynamic environment
• Proven ability to prioritize and execute assigned tasks
• Proficient user of salesforce.com, excel and PowerPoint
• Strong communication skills (oral and written)
• Adept at developing relationships with new customers and internal teams 
• Fluent English, additional languages is a plus but not required

We offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

#LI-AP1