Channel Partner Account Director

Reports To: Chief Revenue Officer Classification: Exempt
Department: Sales Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
 
Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
As the Channel Partner Account Director, you will hold one of the most critical roles in expanding and scaling our business. This position requires you to be a hunter, constantly seeking and securing new business partnerships that will drive substantial revenue growth. You will be a go-getter, expected to proactively engage potential partners and seize every opportunity to bring them into the SmartChoice ecosystem.
Your thought leadership will be integral in shaping how our partners view and utilize SmartChoice’s suite of solutions, and you’ll act as a trusted advisor in helping them grow their own businesses. A self-starter with a strategic mindset, you will spearhead the creation of partnerships with Resellers, Sub-agents, and National Partners, ensuring SmartChoice is their first choice for innovative business communication solutions.
Moreover, you’ll play the part of a people manager, overseeing the relationships with existing partners to ensure they’re achieving their goals while simultaneously driving your own. You will also coach them to succeed, empowering them with tools, techniques, and insights necessary to meet and exceed quotas.
Key Responsibilities:

• Hunter Mentality for Partner Acquisition: You’ll relentlessly prospect and identify new channel partners by conducting deep market research and competitive analysis. Your goal will be to expand our partner ecosystem, identifying and reaching out to high-value partners who can amplify SmartChoice’s presence in the market.
• Strategic Relationship Development: You will become a master relationship builder, developing, managing, and nurturing long-term partnerships. Your ability to create trusted, value-driven relationships will be key in ensuring partners consistently work with SmartChoice to meet mutual objectives.
• Driving Sales through Strategic Collaboration: With your strategic insight, you will collaborate with partners to design and implement high-impact sales strategies that align with both our business goals and theirs, ensuring mutual success.
• Quota Attainment and Sales Leadership: You’ll be responsible for ensuring partners achieve or surpass their sales targets, guiding them with actionable insights and strategic coaching. You will monitor performance closely, identifying opportunities for improvement to keep them on track.
• Product Champion & Thought Leader: You’ll become an expert on SmartChoice’s solutions and how they meet business needs, serving as a thought leader for both partners and their clients. You’ll communicate the unique value proposition of our offerings, ensuring partners are empowered to sell effectively.
• Training for Success: Through continuous sales training and coaching, you’ll enable partners to enhance their consultative selling skills, ensuring they are well-prepared to tackle objections, close deals, and ultimately succeed in the marketplace.
• Sales Forecasting & Analytical Precision: You will be data-driven, providing leadership with accurate sales forecasts that allow for informed decision-making. You’ll rely on CRM tools to track progress, optimize partner performance, and stay ahead of sales trends.
• Ensuring Excellence in Customer Support: You will maintain SmartChoice’s reputation for exceptional service by ensuring partners deliver white-glove treatment to every client, from initial engagement to post-sale support, resulting in customer loyalty and satisfaction.
• Cross-Functional Collaboration: You’ll work closely with teams across the company—marketing, technical support, and product development—to support partner needs and drive continued growth through seamless collaboration.
• Reporting & Strategic Communication: Clear, transparent communication will be vital as you report on partner activity, challenges, and potential opportunities, providing leadership with actionable insights for future growth.

Required Skills & Experience:

• Bachelor’s degree or equivalent in business, communications, or related fields.
• Proven experience in partner acquisition within the technology, telecom, or communications sectors, with a demonstrated ability to hunt down and close new opportunities.
• Exceptional communication, negotiation, and presentation skills.
• A self-starter with the ability to work independently, managing your pipeline, and delivering results in a fast-paced sales environment.
• A thorough understanding of unified communications and collaboration tools is a strong plus, along with the ability to convey their value to partners.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.