Channel Sales Manager UK

Redefine the future of customer experiences. One conversation at a time.  We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touchpoints because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.  If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

The Channel Sales Manager is responsible for achieving sales, profitability and partner recruitment objectives in the UCXM and CCaaS markets. This role represents the entire range of Nextiva products and services to assigned partners as well as focusing on a specific solution or product in a vertical partner market.

This is a role heavily focused on recruiting net new partner relationships for Nextiva and preference will be given to those candidates that can demonstrate previous success with recruiting channel partners.

Key Responsibilities

• Establishing productive, professional relationships with key personnel in partner accounts
• Recruiting, educating, and nurturing channel partners to achieve success
• Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations
• Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts
• Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
• Proactively assessing, clarifying, and validating partner needs on an ongoing basis
• Selling through partner organizations to end users in coordination with partner sales resources
• Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
• Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel
• Ensuring partner compliance with partner agreements
• Driving adoption of company programs among assigned partners
• Proactively recruiting new qualifying partners

Qualifications

• 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product
• Extensive network of channel partners within the assigned territory
• Documented success of bring on new channel partners to an organization
• Proof of quota attainment and meeting performance objectives
• Advanced understanding of CX and Contact Centre solutions
• Bachelor’s degree in Business or equivalent combination of education and related work experience
• Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results
• Ability to prioritize and handle multiple tasks
• Strong organization skills with superior attention to detail, adaptability and quick thinking
• Excellent presentation skills
• Ability to follow directions from a remote manager/leader
• Ability to travel up to 50% of the time, at times on short notice
• Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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