Channel Sales Representative

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Channel Inside Sales Representative

Location: Atlanta HQ North Tower Office

Position Summary & Key Areas of Responsibility

• Position required to provide the highest level of customer service to small, medium, or large, strategic accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met; Serve as key interface or liaison between the customer, SMD Manufacturing, Customer Service Center, SMD Pricing, SMD Marketing and other NCR sales support teams with regards to SMD issues for current customers
• Responsible for cross-selling solution offerings to current customers and driving new business to a list of prospects as assigned within their territory; Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability
• Schedule and conduct regular meetings with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions and collect outstanding invoices; Promote customer confidence in NCR, which will lead to long term business relationships
• Fulfill the role of expert on all customer requirements for the assigned accounts and escalate any issues, as necessary, to the appropriate parties
• Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements; Understands the formal and informal decision making process within each of the accounts
• Targets pre-identified prospects and existing customers within an assigned territory; Services local clients, typically with responsibility within a single territory/Area; Partners with other business units to expand cross-sell opportunities
• Recognize the customer's key challenges in their business operations and identify products and solutions to the customer's area of need; Identify possible opportunities for other business unit or division solution offerings;
• Respond constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care
• Tracks the sales process through monthly forecast submissions for assigned accounts; Designs a plan to effectively manage his/her assignment in order to maximize incoming revenue and profits, and to meet the annual quota objectives
• Position responsible for primary accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCR's commitment to delivering high quality products and services; Track growth/decline within accounts, measuring by number of units sold dollar volume, or product usage
• Required to coordinate customer and stock orders, maintain inventory levels at customer sites, and work directly with Manufacturing and Pricing to resolve day-to-day operations involving buy-out programs, product quality or pricing discrepancies
• Manage account receivables that are outstanding to ensure that orders are not withheld; Communicate price increases driven by the industry to the customer in a timely manner
• Leverage all NCR support groups and internal resources (i.e. CSC, specialists, etc.) in order to service the customer in order to retain and potentially grow the level of business in each assigned account
• Identifies NCR's major competitors in the account and assess the competitor's products/services, and compares their strengths and weaknesses relative to NCR's
• Fast-paced, multi-functional tasking expected

Basic Qualifications

• Bachelor's Degree in a related discipline
• 3-5 years of related experience
• Excellent PC/Computer skills

Preferred Qualifications

• Tele-sales experience preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.