Channel Sales Supervisor

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Altice USA Channel Partner Sales Supervisor is responsible for business development and partner management, specifically in the OBP, Energy Retailer, Comparison Website, and Satellite Reseller space. This role is required to meet and exceed all sales, abandonment and callback rates, and operational goals to grow the subscriber base and support our business needs. This role will assist in the development of sales plans and budgets that aligned with the Channel Partner departmental vision and objectives. Identifying opportunities to improve overall performance and acts quickly to implement effective action plans.
Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Experience connecting with, recruiting, or selling into c-suite business leaders.
• Identify and develop appropriate metrics to properly manage the operation.
• Support the development of automated processes to distribute key information or issues directly to our agents for immediate attention.
• Maintain custom forms, databases and back-end processes to accommodate urgent business needs.
• Participate in the development of new tools and processes along with product, billing and collections groups.
• Must demonstrate ability to work in various software programs including but not limited to ISA, Salesforce, IDA, or Amdocs, Verint, Genesys, etc.
• Create, develop, and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events when possible.
• Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times.
• Responsible for setting the proper expectations for job performance including building relationships and delivering positive results.
• Maintains and grows existing customer base while managing churn as effectively as possible
• Responsible for expense reconciliation, compensation, and budget preparation for the Partner Sales Channel.
• Provide the team with assistance in developing new accounts and event participation as necessary.
• Act as liaison escalation point for the resolution of all customer service issues.
• Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development, and create a positive work environment where employees can enhance their skills and maximize their potential

Qualifications

• BA/BS Business, Marketing, Finance, Technology, or related field or equivalent
• Minimum of 2 years relevant work experience:
• Extensive knowledge of telecommunications products and services
• Knowledge of sales strategies in a call center and field sales environment
• Knowledge of all functions and related tasks in sales environment
• Advanced excel and PowerPoint skillset.
• Ability to analyze operational and financial data.
• Ability to use data to identify marketing opportunities and targets.
• Ability to make recommendations on strategic direction based on data.
• Ability to develop compelling strategic narratives and present findings to Sr. Leadership
• Confident in communicating vision, status, and performance metrics to key stakeholders.
• Experience disseminating results via visualization and reporting technologies.
• Outside the box thinking with a proactive approach to problem solving
• Interpersonal skills with the ability to work with various functional areas.
• Strategic thinker with understanding of marketing & sales mechanics
• Understands a revenue driven culture and is focused on maximizing growth.
• Ability to work well in a fast-paced environment and easily adapt to change.
• Results oriented with a positive attitude.
• Highly organized and able to handle multiple projects simultaneously while managing timeliness/priority of deliverables.
• Travel as required, up to 20%

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas