Channel Sales Support Engineer - IP Video (Northeast / Mid-Atlantic)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewIP Video is the creator of the HALO Smart Sensor, a multifunctional safety and security device with built-in vape detection and air quality monitoring, gunshot detection, abnormal noise and motion detection and emergency keyword detection. The HALO Smart Sensor improves situational awareness and makes it possible to help protect people and spaces even where video security solutions are not permitted.
Job Description

We are currently seeking a Channel Presales Support Engineer (PSE) for our Northeast/Mid-Atlantic Territory. The PSE will be responsible for supporting the territories RCSM and CAM on partnerships with Security and IT Integrators, Building Automation dealers, A&E Firms on client opportunities. The PSE reports to the Global Channel Support Manager, however we are looking for independent leaders who are self-managing.

Responsibilities:

• Support new customer relationships both within partner and end-user communities

• Help achieve sales, profitability, and customer recruitment objectives and represents the entire range of company products and services to assigned customers within their region(s)

• Co-develop materials and conduct training for company products for the channel

• Proactively drive and manage the technology phase of the sales process, and reporting

• Support our 3rd party technology integration partners with training and product understanding on combined solutions

• Co-develop presentation material with the sales team and perform technical presentations to the channel and end-users

• Drive proof of concept and registered projects with the sales team including providing end of evaluation reports illustrating product and experience value alongside sales team to assist in project close

• Liaise between helpdesk, sales and the channel on technical questions which arise during the sales process

• Technical support and set up at trade shows

• This position requires travel to trade shows, conferences, and client locations

Qualifications:

• 3+ years of experience in one of the following: Sales, Engineering, or Solutions Architecture

• Bachelors Degree preferred

• Equipped in providing business-to-business technology/physical security/HVAC technical support environment with a track record of success 

• Proficient knowledge of security and/or building automation products

• Familiarity with cloud-based enterprise systems, IoT and Machine Learning a plus 

• Experience with supporting enterprise solutions

• Effective understanding and experience with the corporate culture, environment, and decision processes

• Strong verbal and written communication skills

• Ability to express technical concepts in simplified ways

• Independent, self-disciplined and a problem solver

• Helpful attitude and team centric, accountable, and takes initiative

• Ability to travel up to 25% of the time within the designated region

#LI-RO1

Basic Requirements

• 3+ years of experience in one of the following: Sales, Engineering, or Solutions Architecture

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].