Chargeback Analyst, Distributor Reporting (Hybrid)

Work Flexibility: Hybrid or Onsite

This individual is an indirect channel subject matter expert, responsible for multiple trading partner(s) as it relates to sales trace. Responsibilities include proactive data and financial analytics, system troubleshooting, end-to-end trace processing, process standardization, and cross departmental collaboration.

Who We Want

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what's next.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

What you will do

• Responsible for timely sales trace processing, data analysis/metric reporting and chargeback discrepancy improvement for multiple distributor/warehouse partners including at least one "big three" distributor and multiple warehouse partners.
• Serves as internal and external point of contact and expert related to sales trace process.
• Perform thorough analysis of daily workflow and contribute to the workflow on the chargeback team to ensure that individual and department sales trace processing and reporting SLAs are met.
• Accountable for sound financial decisions regarding payback of chargebacks to supplier, working to minimize the volume and amount of wholesaler chargeback deductions.
• Identify and initiate process improvement projects based on root cause analysis. Implement process solutions, develop and document processes/SOPS.
• Maintains assigned Distributor/Warehouse sales trace data definitions, sales trace processing business rules, applicable contract terms and internal/external contact lists.
• Assists with investigating, tracking and resolving sales trace issues for distributor chargeback and Stryker sales rep compensation purposes.
• Lead testing for system changes/enhancements, thoroughly documenting results and escalating exceptions.
• Assists with additional projects as required.
• Collaborates with internal partners to resolve complex issues that cross department, business unit or corporate boundaries.

What you need

• Bachelor's Degree or equivalent experience in related field
• Must be proficient in MS Excel

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.