Chargeback Analyst - In Office - West Des Moines, IA

THE OPPORTUNITY:

We are seeking a talented Chargeback Analyst I who assumes responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

PAY: $21/hr

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

WHAT YOU CAN LOOK FORWARD TO:

• Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.

• Obtains knowledge of both credit and debit card fraud and dispute processing.

• Keeps informed on product enhancements, system changes, and compliance issues.

• Proactively pursues career path education and shows expected progress on learning plan.

WHAT YOU’LL NEED TO SUCCEED:

• Supports the strategic future, culture, and leadership practices of Velera.

• Consistently demonstrates teamwork with internal and external clients.

• Credit and Debit Card knowledge and experience.

• Credit Union operations.

• Customer service experience.

• Have a comprehensive understanding of the chargeback process.

• Career Path Learning Plan Analyst I, II, III, Chargeback Team Lead, Supervisor.

• Decision making/problem solving skills.

• Interpersonal communication skills.

• Telephone skills. 

• The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.

• P.C. skills.

• Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.

REQUIRED EDUCATION and EXPERIENCE:

• High School Diploma or equivalent.

#Joinourteam

For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

$16.00 - $19.57

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.