Chargeback Specialist

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to perform chargeback related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, commercial cards and other internal departments.

Essential Functions

• Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts
• Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
• Report activity to card associations as needed
• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
• Process stop payments in the associated systems
• Perform other duties as assigned
• Perform chargebacks in the Visa or Mastercard systems
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the banking industry, including best practices
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Ability to research and provide solutions with the understanding of when to escalate issues
• Ability to retain information and apply knowledge to multiple situations or scenarios
• Ability to maintain a high degree of confidentiality
• Proficient with Microsoft Outlook, Word, and Excel
• Ability to maintain professionalism with customers during difficult situations

Education & Experience

• Associate's degree in Business Administration or related field or equivalent combination of education and experience required
• 2+ years related customer service experience required
• 1+ year banking and/or bankcard experience preferred

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time