Chatbot Data Analyst

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking our newest innovator to join our dynamic team as a Chatbot Data Analyst.

POSITION SUMMARY:

The Chatbot Data Analyst is responsible for analyzing daily Chatbot Data and NLU (Natural Language Understanding) processes to improve customer experience with Chatbot.

KEY RESPONSIBILITIES

• Drive and Analyze Chatbot conversation data and report to manager for finding improvement point using data analysis tools (Excel, Python)
• Collect and report Chatbot performance data based on business KPI such as deflection and satisfaction survey results
• Review and refine user sentences for Chatbot NLU process
• Implement data visualization using Power BI or Tableau

EDUCATION/EXPERIENCE:

• Bachelor's degree or equivalent in Information management, data science, computer science/engineering or closely related field
• 1 year of experience in Digital Customer service, Conversational AI (NLU), Chatbot, or Data mining
• 2 years' experience analyzing data
• Experience and knowledge with Microsoft Office (Excel, PowerPoint, Outlook)
• Bilingual (English/Korean) in assistance with communication with HQ
• (Preferred) Experience and knowledge in Google Dialogflow, Google studio
• (Preferred) Experience and knowledge of programming language with Python
• (Preferred) Data Modeling and visualization with Power BI or Tableau

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

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