Check Aging Representative

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Job Overview

The Check Aging Representative role will be responsible for tasks related to daily payment execution on behalf of our customers and onboarding of new Buyers/Suppliers, and Check follow up. This includes achieving assigned daily quotas and quality metrics, educating our new Buyers/Suppliers to our program/services, and completing tasks to resolve outstanding checks. They will also serve as a liaison with other departments, to include maintaining open and concise communication with regards to payment status and other inquiries with our Buyers/Suppliers.

Job Responsibilities

• Responsible for maintaining a prominent level of professionalism with supplier in all communication to ensure payments are processed within designated Service Level Agreements (SLA)
• Successfully meet/exceed minimum monthly quota of assigned work
• Deliver outstanding customer service by successfully meeting/exceeding our Quality Assurance expectations and other Key Performance Indicators
• Operate in an autonomous environment where decisions regarding our people, processes and/or programs will impact the financial business
• Assess and resolve payments to completion documenting each attempt in Salesforce
• Completerequired trainings specific to Payments TeamExecute Utility
• Payments - must maintain high attention to detail to ensure that the correct
• Process/follow up on payments for Special Clients within specified timeframes to ensure Service Level Agreements (SLA) are met
• Communicate with Customers regarding outstanding payments
• Ability to execute stops, reissues and/or refunds as necessary
• Conduct Exception Check Printing and convert Suppliers onto an E-Payment solution
• Assist with educating New Hires on best practices; prioritization and time management
• Ability to execute payments through multiple card processing platforms
• Collaborate with Cross Functional teams to drive payment success

RequiredEducation, Skills, and Qualification

• Proficient Mathematical and Analytical Skills
• Excellent customer service and interpersonal skills
• Excellent phone contact handling skills and active listening skills
• Proficient in Microsoft Office Suite, Google, Internet Explorer
• Customer focused and solution-oriented problem-solving skills
• Ability to adapt/respond to diverse types of personalities, situations, and frequent process changes
• Exhibit patience with internal and external customers
• Self-motivated and self-disciplined with a dedicated work ethic
• Highly detail oriented with excellent verbal and written communication skills

Preferred Education, Skills, and Qualification

• Maintained Payment Specialist I role for minimum of 6 months and be an employee in Good Standing OR associate degree preferred OR 3-4 years professional experience
• Proficient in Salesforce
• Familiarity with AvidXchange product offerings; desired but not required
• Demonstrate the ability to motivate and effectively guide others

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Customer Service and Operations
• Job Function Customer Accounts Payable
• Pay Type Hourly
• Employment Indicator Support