Chief Digital Officer

CSC Generation Holdings family of brands is an Altos Ventures backed technology company that is saving retail by acquiring store and catalog-based retailers, and transforming them into high performing, “digital first” brands. In just seven years, we’ve acquired and turned around brands including: Sur La Table, Direct Buy, One Kings Lane, Touch of Modern, and Cherryman saving thousands of jobs.

The Chief Digital Officer (CDO) will be a strategic leader responsible for spearheading and overseeing the company's digital business. The ideal candidate will have a proven track record of leveraging technology to enhance business operations, improve customer experiences, and drive revenue growth. This role requires a visionary, out of the box thinker with the ability to balance innovation, data-driven decision-making, and operational excellence.

This position will report into the CEO.

What you get to do every day:

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1.Digital Strategy & Growth:

• Develop and implement strategic plans that meet the Company’s aspirations and financial goals.
• Identify and evaluate digital opportunities that drive competitive advantage and enhance customer value.
• Collaborate with executive leadership to ensure digital initiatives align with organizational goals.
• Oversee the company’s paid acquisition marketing efforts and expand the program efficiently and with a focus on data driven growth.
• Create and execute on strategies that further enhance the omnichannel business and foster the blur the lines between digital and brick & mortar.

2. Leadership:

• Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
• Provide inspirational leadership and direction and ensure the continued development and management of a high performing team.
• Bring an entrepreneurial mindset to the role, exploring innovative digital strategies, taking calculated risks, and driving transformative change within the company.

3. Product & Technology:

• Define enterprise roadmap for developing products and features that enhance the customer experience and drive conversion and profitability.
• Evaluate and implement digital tools and platforms to streamline operations and enhance efficiency.

4. Customer Experience Enhancement:

• Champion customer-centric digital experiences across all touchpoints.
• Implement strategies to enhance the overall customer journey through digital channels.

5. Data-Driven Decision Making:

• Leverage data analytics and insights to inform decision-making processes.
• Implement data-driven strategies for marketing, sales, and operational effectiveness.

What you bring to the role:

• Proven experience as a CDO or in a similar senior digital leadership role.
• Prior start-up experience
• Demonstrated ability to develop and implement successful strategic plans.
• Deep understanding of financial strategies and finance-related performance metrics.
• Proven track record of successfully managing P&L for digital businesses, with a strong focus on revenue and profit growth.
• In-depth knowledge of the digital marketing landscape, including SEO, SEM, social media, and e-commerce platforms.
• Excellent communication and collaboration skills.
• Strong leadership and people management capabilities.
• Bachelor's degree in a relevant field; advanced degree preferred.

What’s in it for you?

• Massive career growth opportunities
• Competitive compensation
• Medical/Dental/Vision benefits through Greenshield- Health Benefits 100% employer paid!
• Company Provided Life Insurance equal to one year salary
• RRSP matching
• 3 weeks’ vacation
• Birthday off with pay!
• Paid holidays
• Complimentary DirectBuy Membership!

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

CSC Generation Holdings family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]