Chief of Staff

We are seeking a Chief of Staff with the passion, experience, and confidence to find solutions to complex and unstructured problems that are critical to Boston Medical Center's success. The ideal candidate will be a high-energy, team-oriented, problem-solver with prior consulting experience.

• Passion for hospital leadership and providing the best health care to every person, regardless of her or his social or economic circumstances

• Ability to tackle complex and unstructured problems by efficiently identifying the critical issues

• Relentlessly drives toward potential solutions, including moving to options B, C, D, and E when necessary; awareness of when to elevate issues to senior leadership when intervention is necessary

• Ability to manage multiple high priority projects simultaneously and prioritize to meet key deadlines without frequent formal check-in's

• Strong interpersonal skills to develop support from different hospital functions, vendors, and partners

• Exceptionally strong written and verbal communications skills along with the ability to distill complex analysis and recommendations into succinct, persuasive executive presentations.

• Expert quantitative analysis and critical reasoning skills; ability to quickly break down complex problems and support findings with data

• Highest level of integrity and respect for patients and colleagues

Essential Position Duties and Responsibilities

• Lead teams to assess the performance of a department or group based on quantitative and qualitative data, develop a vision for turnaround and improvement, build support for this vision, and manage stakeholders toward successful implementation
• Support the COO in the development of business opportunities, setting strategy and goals with the VP, modeling impacts, and leading analysis of data and issues
• Support the COO in identifying and pursuing expansion activities (capital projects, investments, acquisitions, alliances, etc.)
• Provides oversight to project management for end-to-end implementation of strategic projects
• Manage multiple projects simultaneously while meeting key deadlines and deliverables
• Help to set comprehensive goals for performance and growth and ensure the teams hit those goals
• Collect data across BMC's internal systems (clinical, operational, IT, HR, etc.) and conduct rigorous analysis to support decision-making
• Establish and maintain Key Performance Indicators (KPIs) for all departments with special focus on BMC and section goals (e.g. quality, growth, efficiency)

• Evaluate performance by analyzing and interpreting data and metrics

Position Responsibilities:

• Help lead staff development activities and promote teamwork and positive morale
• Be a champion for BMC culture and norms, ensuring it flows through in every interaction and process
• Help build systems and processes to identify, hire, onboard, and develop quality talent
• Participate as a member of the operations team and help meet corporate objectives
• Facilitate regular staff meetings with the ops team to disseminate company information and reviews performance against budget and plan objectives
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers and other stakeholders, including the ability to communicate effectively and remain calm and courteous under pressure

Supervisory Responsibilities

• Provide support for the BMC Health System team by modeling the organization's policies and applicable laws, and holding others to the same standards. Responsibilities include interviewing; hiring; helping to develop training materials; support in planning, assigning, and directing work; helping to address complaints, and resolving problems
• Must adhere to all of BMC's RESPECT behavioral standards.

• (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Education

B.A. or B.S. from a four-year college or university required

M.B.A, MPH, or other advanced degree preferred

Experience

Minimum 5 years of experience

Prior management consulting experience at a top-tier consulting firm, with experience developing and launching complex programs for clients in a cross-functional environment preferred