Chief of Staff

We're not telehealth and we're not a traditional doctor's office: we're the best parts of both.

Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless.

Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely different primary care experience.

Our doctors can be anywhere, while our CloudClinics are conveniently placed close to where people live, work and shop. Each CloudClinic is staffed by an experienced nurse who becomes the doctor's hands. Our members can also interact with their Rezilient doctors through chat and video, providing a continuous relationship with their doctor no matter where they are.

Above all, our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we're continuing to add specialty services and breakthrough technology to offer the most comprehensive, convenient care possible.

We are looking for a Chief of Staff to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes across marketing, engineering, logistics, real estate, and sales. You must be an excellent leader who can discover the most efficient ways to run the business. You'll work primarily with our founders and gain deep understanding on how our business works. This position is located at our St. Louis HQ in the beautiful DeBaliviere neighborhood, steps from Forest Park.

Responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Build processes across business verticals to promote operational efficiency
• Revise and/or formulate policies and handbooks and promote their implementation
• Implement and manage HR processes from hiring to payroll to reviews
• Oversee customer support processes and organize them to enhance customer satisfaction
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Review financial information and adjust operational budgets to promote profitability
• Implement and manage A/R and A/P financial processes to promote profitability and cashflow
• Manage relationships/agreements with external partners/vendors
• Ensure that the company runs with legality and conformity to established regulations

Requirements

• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in business administration or relevant field; MSc/MA will be a plus

Benefits

• Unlimited Vacation & PTO
• Medical Insurance
• Ergonomic Desk Setup