Chief of Staff, Customer Experience

GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:

The Chief of Staff will work closely with the Chief Experience Officer to drive strategy and operational excellence across GoHealth. The successful candidate will be an analytical leader with a track record of success in Medicare sales leadership.

Overall, the Chief of Staff will be a key member of GoHealth's Customer Experience leadership team and play a critical role in driving the success of the company. The position will require a high level of strategic thinking and a hands-on, results-driven approach.

What you’ll do:

• Proven experience in a senior leadership role, specifically in Medicare sales
• Strong analytical skills and ability to make data-driven decisions
• Excellent communication and interpersonal skills
• Ability to lead cross-functional teams and drive results
• Bachelor's degree in a relevant field; MBA or advanced degree preferred

What we’re looking for:

• Partner with the Chief Experience Officer to develop and execute GoHealth's strategic vision and operational plan
• Act as a liaison between the Chief Experience Officer and other departments, ensuring alignment and coordination of efforts
• Conduct in-depth analysis of key metrics and provide recommendations for improvement
• Lead cross-functional initiatives and projects to drive operational excellence and improve the customer experience
• Collaborate with other leaders across the organization to identify and address key business challenges
• Serve as a member of the executive leadership team, providing guidance and support to the organization

Location: Hybrid

Benefits & Perks:

• Open vacation policy
• 401(k) program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Subsidized gym memberships
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Happy hours, ping-pong tournaments, and more company-sponsored events
• GoHealth is an equal opportunity employer

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