Chief of Staff & VP, Business Practices

WHO YOU ARE:

We are looking for a Chief of Staff (COS) and Head of Business Practices reporting to the CMO. The COS will help lead us to scale by putting together a framework for strategy to execution, financial planning, scalable business practices, and helping jumpstart new/growth initiatives, by collaborating with functions across the business. As a critical thinker and catalyst for change management, the COS will be responsible for landing key strategic initiatives, keeping the team focused & executing on business priorities. You will also collaborate across the business to ensure cross-functional alignment of goals and execution.

RESPONSIBILITIES:

• Reporting into the CMO, you will be a strategic partner and responsible for maintaining the operational rhythm of the business, including OKRs and annual planning
• Plan and manage the strategy and planning cycles for the CMO org, aligning with finance and other relevant parts of the business
• Set standard for global business practices including overall operating rhythm, process development, systems, and  supporting teams with execution
• Identify opportunities and gaps in the business and propose/own special projects that will need to be created
• Partner with the marketing leadership team to uncover strengths and challenges (business/growth opportunities, org design, operations, systems etc.) and help them become more effective
• Become a Braze expert and act as a trusted counsel to the CMO and other leaders. Act as the CMO’s proxy as and when needed
• Get a deep understanding of the operating metrics of the business to identify and propose new initiatives/areas of investments
• Build strong partnerships and strategic alignment with executive leaders and key cross-functional stakeholders
• Drive/oversee cross-functional projects/initiatives from development through to execution
• Manage the agenda for CMO leadership meetings, prioritizing key initiative discussions and decision making. Support with executive and internal communications

REQUIREMENTS:

• 12+ years of experience in a marketing, Go-to-market, business planning/ strategy/ operations related roles at a SaaS company
• Previous Chief Of Staff or business practices experience
• Proven experience in strategic thinking, organizational agility, and cross-team collaboration
• Passionate about driving operational excellence, with experience in planning, creating, and managing budgets
• Ability to navigate and network and lead by influence across departments to build consensus around critical initiatives
• Experience coordinating, directing and guiding the work of  teams within a high growth organization
• Self starter with an entrepreneurial mentality with experience working on complex, ambiguous projects across multiple teams. Creative approach to new ideas, experimentation with new initiatives that could fuel growth
• Data drive and measurable outcomes driven approach to work and initiatives