Chief Operating Officer

Reside Health is on a mission to bring the best healthcare to people​ where they are. Our model integrates primary care, wellness, and specialty care, delivered via our digital platform and under one roof at our modern health centers. We work with companies to provide employee members with unparalleled access to high quality care and trusted guidance in navigating the healthcare maze. We pride ourselves on high member engagement and a Net Promoter Score of 98+.

At Reside, you will be part of a world-class team of healthcare leaders, physicians, technologists who are truly passionate about building an intuitive, accessible, and high-value solution for everyday health. We’re a fast-growing venture-backed startup. Our investors include AlleyCorp (founders of MongoDB -NASDAQ: MDB, Business Insider, Nomad Health), BBG Ventures (backers of Spring Health, Zola), Bling Capital (backers of Lyft, Instacart), and 8VC (backers of Cityblock, Hims).

Reside Health is looking for a Chief Operating Officer who is highly motivated, mission-driven, and eager to build an innovative healthcare company from the ground up. This role is perfect for someone who is passionate about challenging the status quo in healthcare and excited to work in fast-paced startup environment with the autonomy to build systems, processes, and teams. Working closely with the CEO, you will be responsible for driving the company’s rocket ship growth and powering the systems that enable us to deliver exceptional care with a best-in-class experience.

• Work with the executive leadership team to develop key company-wide priorities and to set annual and quarterly OKRs
• Drive end-to-end execution of strategic initiatives, such as member growth & engagement, member experience, and practitioner experience
• Launch new services, sites, and markets, including performing financial modeling and operational analyses
• Develop playbooks and processes, in collaboration with physician leadership, to ensure we continue to deliver innovative, high-quality care as efficiently as possible
• Work closely with the product team to create innovative tools to support business ops
• Build systems for people-related operations, including hiring, onboarding, and training
• Help build a positive and supportive company culture

• 10+ years in leading Ops at a tech-enabled healthcare services company
• Demonstrated track record of leading cross-functional teams
• Expertise and deep knowledge of the healthcare industry, value-based care, and digital health landscape
• Analytical thinking and creative problem-solving skills 
• Proven ability in project management and executing against goals/ metrics
• Demonstrated skill in interpreting data and generating actionable insights
• Excellent communication, written & oral presentation skills
• Experience at early-stage healthcare startup preferred

• Mission-driven
• Have a “roll-up your sleeves” attitude, low ego, and high EQ
• Enjoy challenging & complex problems and take a structured approach to tackling them
• Open to new ideas, trying new things, and learning quickly
• Love to take initiative and get the job done
• Thrive in fast-paced, unstructured environments where you have to make critical decisions despite ambiguity
• Results oriented with a bias towards action
• Highly process-oriented while being able to think holistically and strategically
• Operate with curiosity, empathy, and humility

• Competitive salary including significant equity compensation
• Comprehensive health benefits
• Generous PTO
• Part of a fun, motivated, diverse and talented team driving towards a big vision
• Many growth opportunities, both personal and professional

We are building primarily in-person teams at our NYC headquarters and this role will require significant presence at our clinical practices. We require proof of COVID 19 vaccination (+ booster) as we believe that is the best way to ensure everyone’s safety in our workplace.

If you are excited about our company & would like to learn more about this role, we’d love to chat with you! Please provide us your contact info.

We see diversity and inclusion as a source of strength, critical for excellent patient care, and an asset for innovation. We highly value diverse perspectives and individuals seeking employment will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.